800-345-3176

FREQUENTLY ASKED QUESTIONS

COOLSHIRT SYSTEMS

How does the shirt work?

A COOLSHIRT contains more than 45 feet of medical grade capillary tubing securely stitched on the front and back of the shirt. They are connected to a compact cooling unit via insulated hose with quick, dry disconnects. The cooling unit contains ice, water and an internal pump that supplies cool water to the COOLSHIRT as it covers up to 40% of the body.

How long will it keep the user cool?

It depends on what type of ice is used (block, crushed or cubed). All of the systems will cool for a longer period of time if BLOCK ice is used rather than crushed or cubed ice. Using block ice, the systems will cool for about 6-7 hours.

How does the system operate?

The system connects to any standard outlet via a UL-approved 110V Adaptor or can be connected to a 12V battery.

How do you assemble the system for use?

Attach the hoses to the cooling unit and the shirt to the hoses. Be sure the quick, dry disconnect fittings are fully seated by listening for an audible “click”. Add a gallon of water to the cooling unit. Add ice to the top of the cooler. The COOLSHIRT system is now ready for use. The system connects to any standard outlet via a UL-approved 110V Adaptor or to a 12V battery.

How do you adjust the temperature of the shirt or poncho?

The Temperature Controller is located on the insulated hose near the shirt/poncho. Simply adjust the roller on the controller to control flow and temperature on the shirt/poncho.

How can I tell that the shirt is working?

The shirt is designed to cool the user, not make them cold. The system is designed to maintain a comfortable temperature. As it is worn, the user can become very comfortable with the shirt or poncho and become unaware of the cooling it is actually providing. If unsure, the easiest way to see that it is working properly is to shut the system off. In less than two minutes, you will have the answer.

What are the maintenance requirements?

The COOLSHIRT can be hand or machine-washed and hung to quickly drip-dry or can be dried in a dryer using a laundry bag. Cooling Unit and Hoses:
– Interior: With each use, add 2 ounces of Maintenance Additive (MA-16) in the cooling unit with the ice and water while the unit is being used. This will keep the pump, hoses and shirt lines clear of the buildup that occurs naturally in water-circulation systems. Wipe out cooling unit after each use.
– Exterior: When deemed necessary, wipe cooling unit, cart and hoses down with warm soapy water (preferably antibacterial). Maintain the outside of these parts just as you would maintain any other equipment used in your environment.

How long does the cooling last?

This depends on the size of users, the number of users connected to the system and the temperature settings. Expect many hours of use before adding ice.

How is the COOLSHIRT stored?

Hang the shirt on a large hanger. Coil the insulated hoses and store in the cooling unit or lay flat. Do not hang the hoses as this may damage them.

Is the system electrically safe?

Yes. The pump is double-insulated and is available as a 12 Volt system or with a UL-approved 110 adapter. See specifications on adapter.

Does COOLSHIRT Systems ship internationally?

Yes, COOLSHIRT Systems ships worldwide, contact us for more information

What is your return policy?

To return an item, please contact our Customer Care Team by phone at 800-345-3176
Representatives are available to assist you with your return Monday through Friday, 8:30am to 4:30pm EST
(excluding holidays).


7 Day Return Policy
Items should be returned within Seven (7) days of reciept unused and in “like new” condition, with a completed RMA and a copy of the packing slip, to our Return Center.
A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment used to make the purchase. Shipping costs are refunded on damaged or defective products only. If you are returning an item because it is damaged or defective, please see our Damaged or Defective Product section below.


Return Instructions
Please follow the instructions below when packing and sending your product for return. It’s important to note that these instructions must be followed in order for us to properly process your return.

· Send the item in its original packaging.

· Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble   wrap.

· Include a copy of the packing slip (included with your shipment). We will not be able to process a return for any   shipment received without a packing slip.

· It is recommended to use a secure shipping method such as Insured US Mail or UPS to send the item so that you have tracking for the package. COOLSHIRT SYSTEMS LLC is not responsible for items lost in transit and a return cannot be processed until the item is received.


Damaged, Defective
To return a damaged or defective item within Seven (7) days of purchase, please contact COOLSHIRT SYSTEMS by phone at
800-345-3176

Representatives are available to assist you with your return Monday through Friday, 8:30am to 4:30pm EST
(excluding holidays).

Our Customer Care Team will provide you with return instructions. Once we receive your returned item, you will be refunded the price of the item as well as any applicable taxes. Refunds will be issued in the original form of payment used to purchase the item.

Products found to be defective within One (1) Year of purchase will be covered by the COOLSHIRT SYSTEMS LLC Warranty Policy and will be repaired or replaced by our Service Center.


Even Exchange for Size

Within 7 days of purchase COOLSHIRT SYSTEMS will authorize even exchange for size issue without restock fee. Please contact COOLSHIRT SYSTEMS by phone at 800-345-3176. Representatives are available to assist you with your return Monday through Friday, 8:30am to 4:30pm EST (excluding holidays). Customer is responsible for shipping cost to return item & must provide payment for return shipping.

After 7th day from purchase date 30% restock fee applies. Customer is responsible for payment of Restock fee, shipping to our facility & shipping cost to return item.


Warranty

UL Listed products are guaranteed for three (3) years from initial date of purchase*, all other products are guaranteed for one year from the initial date of purchase for defects in material and workmanship. If you have any questions, please call COOLSHIRT SYSTEMS Customer Service at (800) 345-3176. We appreciate your interest in our personal cooling products.

*COOLVEST Light system warrantied for 1 year

PROOF OF PURCHASE FROM AN AUTHORIZED RETAILER IS REQUIRED FOR ALL WARRANTY CLAIMS.

 

Do you have a sizing chart?

Yes, see below to download the Sizing Chart for all of our Garments
COOLSHIRT Sizing Chart

What is COOLSHIRT's Privacy Policy?

What information does COOLSHIRT collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.

What does COOLSHIRT use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How does COOLSHIRT protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Does COOLSHIRT use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers’ hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

Does COOLSHIRT disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using www.coolshirt.com, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 8/4/17